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Return & Refund Policy

We guarantee that you will love your GIBBON purchase. If you make your purchase directly from the website, you can return an item for any reason within 30 days of purchase for a full refund (expedited outbound shipping charges will not be refunded). You can choose to return your item(s) using any shipping company at your own expense or we can send you a prepaid FedEx return shipping label. In the event you choose to receive a FedEx return shipping label from us, we will deduct the cost of return shipping from your refund. 

Refunds will be processed within 7 days of receipt of the returned item. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. Contact us at to receive your Return Authorization Number and to arrange the return.