How big is GiBoard, and how much does it weigh?
GiBoard is minimalist and perfectly compact.
- Dimensions: 42" L x 11" W x 5.5" H
Weight: 9 pounds
Is GiBoard safe?
GiBoard is easy to use and safe! Its shape and material create a loose bouncing effect, allowing you to do dynamic moves and tricks while it is easy on your joints.
The stable, low-profile design with a unique line system keeps you low to the ground and allows you more control during balancing. With no wobbling or moving parts, it is safe for beginners or the advanced and accessible to all age groups.
What is the weight limit on GiBoard?
Maximum load: 400 pounds
What is included in my GiBoard Order?
Your GiBoard comes fully assembled in the box. The components include the GiBoard, line, roll & lock dowels and tensioning rod.
Is there any setup required?
Your GiBoard will arrive completely assembled; no tools are required!
How do you pronounce GiBoard?
GiBoard is pronounced “Gib - Board” which comes from the combination of Gibbon (as in Gibbon Slacklines) and Board.
What is the warranty?
We offer a 2-year warranty on all GiBoards which covers manufacturing defects.
What is the difference with designs/price?/Which board is best for me?
The only difference in the GiBoards on our site is the design. You can expect the same materials, quality and size across all GiBoard designs. Pricing may be subject to availability, inventory or special editions.
Do you ship internationally?
We only ship within North America. If you are located outside of North America please contact Gibbon Slacklines directly at www.gibbon-slacklines.com.
Why is shipping to Alaska, Hawaii and Puerto Rico not free shipping?
While we try to absorb as much of the shipping cost as possible, the costs to ship to Hawaii, Alaska and Puerto Rico are too much for us to absorb completely. As a result, we have to charge $29 per board (even though our actual shipping costs are higher).
How long does it take to arrive?
We ship Monday-Friday from San Diego, California. As soon as your order ships you will receive an automated email with FedEx tracking information (excpet for Hawaii and Alaska shipments, which ship USPS). Most orders will ship by the end of the next day and it is highly unusual for an order to take more than three business days to ship. If your order hasn’t shipped by the fourth business day, please let us know so we can make sure something didn’t go awry with your order.
Can I exchange my GiBoard for a different design?
Limitations apply in this case. We do not offer exchanges for different designs, but if you are within 30-days of purchase and want a different design, then please contact our team through the returns portal so you can return your board and then order a new board.
How do I file a warranty claim?
To file a warranty claim, please contact our team at email@example.com with your order number, a description of the issue and any photo documentation of the issue. Our team will work with you to get this resolved as quickly as possible.
My package is noted as delivered but it did not arrive.
If your tracking states your order has been delivered but you have not received your package please check the tracking link via FedEx on a non-mobile device to review the proof of delivery photo. If you have already contacted FedEx about the issue please email our team at firstname.lastname@example.org with your order number and case number provided by FedEx. We will work with you and FedEx directly to get this resolved. Our team will require additional information per FedEx’s delivery trace procedure.
How do I purchase an additional line?
GiBoard lines are made to last the life of your GiBoard (and then some) so it is unlikely you will need to replace your line, but we understand accidents happen. If you do need to replace your line, you can find Black and Orange replacement lines on our site here.
Do you offer an affiliate program?
We receive a large amount of affiliate and sponsorship requests and we are not able to work with all of our amazing fans and users. We do not have an affiliate program but we do work with influencers on a case by case basis. If you are interested in working with GiBoard in this capacity, please email our marketing team at email@example.com
When will you have new designs?
We release new designs throughout the year including special editions, collaborations and limited edition boards. The best way to stay in the know is by signing up for the GiBoard newsletter at www.giboardus.com.
How do I get a discount?
We offer sales on our site without any need for a discount code throughout the year but for even more savings, sign up for our newsletter for exclusive offers.
Does the stand ship with the GiBoard?
Yes, if you order a stand and GiBoard together, they will ship in the same box. If you don’t see your stand immediately, please make sure to check the bottom of the box because they can get lost in the box.
Does the pole ship with the GiBoard?
No. The pole is too long to ship with the GiBoard, it will ship separately.