How big is GiBoard, and how much does it weigh?

GiBoard is minimalist and perfectly compact.

• Dimensions: 42" L x 11" W x 5.5" H

• Weight: 7.5 pounds

Is GiBoard safe?

GiBoard is easy to use and safe! Its shape and material create a loose bouncing effect, allowing you to do dynamic moves and tricks while it is easy on your joints. 

The stable, low-profile design with a unique line system keeps you low to the ground and allows you more control during balancing. With no wobbling or moving parts, it is safe for beginners or the advanced and accessible to all age groups.

What is the weight limit on GiBoard? 

The GiBoard can support users up to 400 lbs.

What is included in my GiBoard Order?

Your GiBoard comes fully assembled in the box. The components include the GiBoard, line, roll & lock dowels and tensioning rod.

Is there any setup required?

Your GiBoard will arrive completely assembled; no tools are required!

How do you pronounce GiBoard?

GiBoard is pronounced “Gib - Board” which comes from the combination of Gibbon (as in Gibbon Slacklines) and Board. 

What is the warranty?

We offer a 2-year warranty on all GiBoards which covers manufacturing defects. 

What is the difference with designs/price?/Which board is best for me?

The only difference in the GiBoards on our site is the design. You can expect the same materials, quality and size across all GiBoard designs. Pricing may be subject to availability, inventory or special editions.  

Do you ship internationally?

We only ship within North America. If you are located outside of North America please contact Gibbon Slacklines directly at www.gibbon-slacklines.com.

Why is shipping to Alaska, Hawaii and Puerto Rico not free shipping?

While we try to absorb as much of the shipping cost as possible, the costs to ship to Hawaii, Alaska and Puerto Rico are too much for us to absorb completely. As a result, we have to charge $29 per board (even though our actual shipping costs are higher). 

How long does it take to arrive?

We ship Monday-Friday from San Diego, California. As soon as your order ships you will receive an automated email with FedEx tracking information (excpet for Hawaii and Alaska shipments, which ship USPS). Most orders will ship by the end of the next day and it is highly unusual for an order to take more than three business days to ship. If your order hasn’t shipped by the fourth business day, please let us know so we can make sure something didn’t go awry with your order. 

Can I exchange my GiBoard for a different design?

Limitations apply in this case. We do not offer exchanges for different designs, but if you are within 30-days of purchase and want a different design, then please contact our team through the returns portal so you can return your board and then order a new board.

My GiBoard Does Not Lay Flat. Is That Okay?

How do I file a warranty claim?

To file a warranty claim, please contact our team at info@giboardus.com with your order number, a description of the issue and any photo documentation of the issue. Our team will work with you to get this resolved as quickly as possible. 

My package is noted as delivered but it did not arrive.

If your tracking states your order has been delivered but you have not received your package please check the tracking link via FedEx on a non-mobile device to review the proof of delivery photo. If you have already contacted FedEx about the issue please email our team at info@giboardus.com with your order number and case number provided by FedEx. We will work with you and FedEx directly to get this resolved. Our team will require additional information per FedEx’s delivery trace procedure.  

Do you ever sell Imperfect GiBoards or SlackBoard Plus at a discount?

GiBoards are made with the highest quality components. However, we occasionally have GiBoards or SlackBoard Pluses that have minor blemishes, slight warping, or small dents from shipping or returns. These imperfect boards are still in excellent working condition and available at a huge discount—making them the most affordable way to get a high-quality balance board. Check out the availability of Imperfect Boards.

How do I purchase an additional line?

GiBoard lines are made to last the life of your GiBoard (and then some) so it is unlikely you will need to replace your line, but we understand accidents happen. If you do need to replace your line, you can find Black and Orange replacement lines on our site here.

Do you offer an affiliate program?

We receive a large amount of affiliate and sponsorship requests and we are not able to work with all of our amazing fans and users. We do not have an affiliate program but we do work with influencers on a case by case basis. If you are interested in working with GiBoard in this capacity, please email our marketing team at marketing@giboardus.com

When will you have new designs?

We release new designs throughout the year including special editions, collaborations and limited edition boards. The best way to stay in the know is by signing up for the GiBoard newsletter at www.giboardus.com.

How do I get a discount?

We offer sales on our site without any need for a discount code throughout the year but for even more savings, sign up for our newsletter for exclusive offers. 

Does the stand ship with the GiBoard?

Yes, if you order a stand and GiBoard together, they will ship in the same box. If you don’t see your stand immediately, please make sure to check the bottom of the box because they can get lost in the box. 

Does the pole ship with the GiBoard?

No. The pole is too long to ship with the GiBoard, it will ship separately.

GIBBON FAQ

Can I use the Classic Slackrack line on the Fitness Slackrack (or vise-versa)?

Yes. You can use the Classic Slackrack line on the Slackrack Fitness base if you are looking to have a feel which more closely resembles outdoor slacklining as the width is the same on both lines.

The Slackrack Fitness and Slackrack Classic are very similar but the main difference with the Fitness version is the line itself and the included accessories. The Fitness line is thinner and generates more vibration which is great for balance training feedback.

What is the difference between Slackracks?

Both products are similar in design but the main difference is that the Slackrack Fitness uses a thinner line which allows for more vibration or “feedback” which is great for balance training. The Slackrack Fitness also includes a number of accessories not available with the Classic. If you are looking for more of a traditional slackline feel, the Slackrack Classic is your best bet and is great for families as well! 

Can the Slackrack be used outdoors as well as indoors?

Yes, you can use the Slackrack Classic or Slackrack Fitness indoors and outdoors but please keep in mind that weather conditions and UV can deteriorate the materials on your Slackrack. We do not recommend leaving your Slackrack outdoors for extended periods of time. 

How Do I Slackline? 

When learning how to slackline, the first step is to learn how to balance on the slackline on one foot. To do that, the key is to train to stand on one leg, keeping your back straight, your arms in the air, and breathing deeply. Once you are able to stand in one place comfortably on both your right and left leg, then you can start taking your first steps. The key is to keep your core strong and hips stable and use your shoulders to make adjustments.

In the beginning, your leg will be shaking a lot, it is normal. Because of the instability of the surface below your foot, your muscles get over-tense. Breathing deeply, keeping your knee softly bent and practicing will enable you to quiet your standing leg. Just like learning how to ride a bike, it will take some time in the beginning, but will quickly turn into a fun and challenging activity! Everybody can balance on a slackline! It just takes time.  

Is it better to slackline barefoot or with shoes?

This is all a matter of preference. There is no right or wrong with regard to footwear. We do not feel one way is easier or better than the other. If you do choose to use shoes, we recommend a flat rubber sole, never use a slackline wearing heels or a lugged sole. 

Is Slacklining Dangerous?

Just like any other sport, there are risks involved and you should start within your ability and with the slackline short and low to the ground. By setting your slackline low from the ground and with a short length, you can safely learn how to balance. Your setup will evolve the more you progress and after time you may feel you can both extend your line and increase the height from the ground to increase the challenge. 

How do I wash my slackline?

You can wash your GIBBON slackline using cold water and very little detergent. We recommend natural soap. Any metal parts including the ratchet should never be washed or put in contact with water. 

Can I do tricks on any line? 

Yes, you can perform most tricks and poses on any GIBBON slackline. If you are looking to get more performance out of your slackline, we recommend getting a GIBBON slackline with more dynamic features such as the GIBBON Jibline or Surferline.

Can I leave my slackline set up all year in all weather conditions?

We do not recommend leaving your GIBBON slackline set up when not in use, as it will reduce the performance of the webbing over time and can adversely impact the tree you have it attached to.

Where can I buy spare parts / webbings only / extra ratchets?

Please email our team at info@giboardus.com for more information on specific replacement part orders. 

I can't open my ratchet, what should I do?

Please check if the ratchet was set up correctly and if the webbing is blocking the natural movement of the ratchet lever. Always keep hands and fingers out of any areas of the ratchet that have moving parts, as this may result in injury. Try using a screwdriver to lever open any blocked part until normal detensioning can be applied.

Can I tension my GIBBON Classic Line with two ratchets?

As all GIBBON Classic sets have a loop for using with a girth hitch around trees, you will not be able to use a second ratchet with this set. You can, however, exchange the existing ratchet with the band for a GIBBON Power Ratchet and band sling.

Which GIBBON slacklines can be used with the Power ratchet?

The Power Ratchet is only compatible with GIBBON 2” webbing. 

How much tension can I put on my slackline?

We recommend not putting more than 100 lbs of tension on sets for beginners.Generally, it is sufficient to set the line at a tension that causes it to vibrate when flicked with your finger. 

What is the weight limit for the slackline?

Our slacklines are rated from 3000-6000 lbs depending on the model. However, we do not recommend to us the line with more than one person at a time, and not to exceed 250 lbs in total weight. The Gibbon Independence Kits have a maximum weight of 240 lbs. 

Where can I find the user manual?

The user manual can be found in all product packaging, on our website, or alternatively on the GIBBON Slackapp. 

What is the minimum age for using a GIBBON Slackline?

Slacklining is for all ages, but we do recommend kids below the age of 12 to not use any GIBBON slackline without support and supervision.

My GIBBON Slackline is damaged after excessive / wrong use, can I still continue using it?

We do not recommend using your GIBBON slackline if there is any noticeable damage to the webbing, the ratchet, or any other part of the system.

My ratchet started developing rust, why?

All metal parts are prone to developing rust if not kept dry and out of any weather conditions. In order to avoid this, please keep your ratchet dry and clean, and ideally treat it with synthetic lubricant periodically.

Can I oil my ratchet?

Yes, we recommend using synthetic oil periodically on your ratchet to keep the system functioning properly and to help avoid corrosion or build up from dirt and debris. 

The drum/wheel on my GIBBON slackline ratchet is full and I can't move the ratchet lever any further – what am I doing wrong?

The drum on the ratchet is only designed to take about 2–3 rotations. Please review the user manual included in your box, on our site, or via the GIBBON app. Your ratchet may become full before the line is tensioned due to improper setup and not pre-tensioning the line prior to starting the ratcheting process.  

When do I need to use a GIBBON Slow Release system?

The GIBBON Slow Release enables a slow releasing of the tension of set up slacklines. The opening of the ratchet lever is no longer needed, which results in no abrasion of the slackline, and no damage to the ratchet. This is commonly used for high tension or longer line setups. 

Which slackline is best suited for beginners?

The GIBBON Classic or Flo Line are best suited for users new to the slackline world.  

Is there a difference between the lines or just designs?

Yes, the different sets generally vary by design and by performance. There are different webbings, different widths, and different lengths. The main characteristic that changes from one line to another is the elasticity of the line. Depending on your use and experience you may find one line will allow better performance than another. 

How long should the slackline be?

The slackline can be rigged to a maximum length of the set as listed on the product page, minus the circumference of both anchor points (usually trees). We do offer various lengths and webbings. You may find a shorter line to be easier when beginning to slackline. 

At what height should I set up my slackline?

The ideal height for any slackline is always below the hip height of the user, but high enough to avoid touching the ground with the slackline when in use. 

Is there a minimum distance the GIBBON Independence Kit can be set up at? How much weight can the system take?

For entry level slackliners we recommend setting the ground screws at a distance of 25ft-30ft. The length can be altered using the SlackFrames with the slackline not under full tension. The SlackFrames can also be used to set up the slackline at three different heights. When installed properly, the ground screws are rated at a strength of 4000 lbs. The maximum weight of any user is 240 lbs.

What should I do if there is only one tree or I have no fix points to use when setting up my GIBBON slackline?

In this case, we recommend getting the GIBBON Independence Kit if you have no anchor points, or buying a ground screw and SlackFrame if you only have one tree available to use as an anchor point. Once installed, it can be set up at no time and offer several set-up possibilities with only one anchor point. 

What are the heights that the GIBBON Independence Kit can be set up at?

The GIBBON Independence Kit can be set up at heights of 11.8” (30 cm), 19.6” (50 cm), or 27.5” (70 cm).

Why do I need tree protection?

Tree Protection is always useful and recommended. When using any trees as fix points, the GIBBON Treewear helps to avoid abrasion and unnecessary damage to the webbing of your slackline. If the treewear is too short to go around the tree, it is important to place it in the front,facing the direction of the line. In fact, the tension is higher in the front of the tree where the sides of the slackline are, rather than the back of the tree.

How to set up a slackline without trees?

You can install a slackline without trees using the Independence Kit or alternatively, the Slackrack. 

What makes GIBBON different from other brands?

GIBBON has been the leader in slacklines for years and is trusted by pros, trick-liners, and highliners. We do not compromise on quality or materials which are designed to withstand the demands of our users without compromising safety.  

I’m an influencer/athlete/public figure and I would like to work with GIBBON. How do I do that?

We have a large number of inquiries and while we are honored, we are not able to work with everybody. If you are interested in working with our team as an athlete, influencer, or company please send our team an email and we will make sure it is routed to the appropriate team.  

Is there a bulk discount for gyms/fitness centers?

Please email our team at info@giboardus.com for more information on bulk discounting.