Careers

Company Description 

Our company began in 2008 as ElliptiGO, Inc. (www.elliptigo.com) with the mission of launching the elliptical bicycle industry. In the sixteen years since, we have established ElliptiGO as the brand leader in that industry by selling more than 40,000 bikes to customers around the world. With the accelerating growth of longevity research and understanding, we have expanded our product portfolio to support other aspects of healthy aging beyond cardiovascular fitness. In 2022, we expanded into balance training by launching the GiBoard balance board (www.giboardus.com). More recently, we secured the exclusive distributorship for North  America for GIBBON, the world leader in slacklining and a company that has been training balance athletes since 2007. We are at an inflection point for the company and after strong growth last year, we expect to more than double revenues in 2024, which means we need to expand the team to achieve this goal and capitalize on the opportunities in front of us.  

People love working here. Our seasoned management team has been together since 2010 and more than half of our employees have been with the company at least 10 years. The investments we’ve made into our warehouse and robust ERP system have facilitated our ability to grow and given us plenty of ability to scale to meet increased demand in 2024 and beyond. We see an incredible amount of opportunity ahead, so it is a very exciting time for our company. 

Seasonal Customer Support Associate  
(October 15, 2025 – January 2, 2026)

Job Overview

We’re looking for a Seasonal Customer Support Associate to help GIBBON North America deliver exceptional service during our busiest time of the year. If you possess strong communication skills, a knack for problem-solving, and the ability to keep things organized in a fast-paced, remote environment, we’d love to hear from you.

Job Functions

  • 18 years of age or older.
  • Available weekends from October 15 – January 2, plus some weekday evening support after 5 pm PDT.
  • Prior experience in customer service, call center, or virtual support roles preferred.
  • Excellent written, verbal, and interpersonal skills.
  • Strong organizational skills and ability to multitask in a remote setting.
  • Comfortable using email, chat, and other virtual tools for daily communication.
  • Reliable internet connection.
  • Must be located in USA
  • Familiarity with NetSuite, Google Suite, Shopify and Slacklining is a big plus!

Job Requirements

  • Provide timely, friendly, and solution-focused support via email and phone to ensure a positive customer experience.
  • Identify customer needs and guide them through the best solutions, explaining product features and benefits clearly.
  • Track and manage FedEx lost or delayed shipments, maintaining a live document and escalating cases as needed.
  • Keep accurate, up-to-date records of all customer interactions in our company's CRM
  • Collaborate with internal teams to resolve escalated or complex situations.
  • Assist customers with order inquiries, returns, exchanges, and warranty claims
  • Follow up proactively to ensure smooth resolutions and satisfied customers.

Apply via email to jobs@gibbon-usa.com. Please submit a resume AND a cover letter (.doc or .pdf format). Principals only.

Recruiters, please don’t contact this job poster. Please, no phone calls or visits regarding this job! Please do not contact job poster about other services, products or commercial interests.